FREEDOMTECH.COM.AU
There are two completely different reasons a product comes back to us, and they are not treated the same way. Read the one that applies to you.
Your rights here cannot be reduced by anything we write, and nothing in section 2 applies.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In plain terms:
A major failure is something like a device that will not do what it is meant to do, is significantly different from what was described, or has a problem a reasonable person would not have accepted had they known about it beforehand.
Who is responsible for the hardware. We are. We supplied it, so the consumer guarantees run from us, not from the company that made the components. Installing a different operating system may affect a separate manufacturer warranty offered by the hardware maker, but it does not affect your rights against us and it does not affect this policy. Come to us first.
Email [email protected] with your order number and what the device is doing. We will not ask for remote access to your device at any point.
We are not required to accept change of mind returns and many sellers do not. We do accept them, on the terms below. These terms are shown at checkout before you pay, not discovered afterwards.
The reason there is a deduction at all is straightforward. The configuration work is real work, done by hand before the device ships, and it cannot be undone or resold. Once a device has left here and come back, it cannot honestly be sold as brand new again.
Two deductions apply, in this order.
The labour figure depends on the build, because the work is not the same on each.
| Product | Configuration labour |
|---|---|
| deGoogled phones | $275 |
| Privacy computers | $275 |
| Crypto computers | $350 |
Worked examples. These use round numbers to show the method, not to quote a price.
On a device priced at $1,000 with $275 labour: $1,000 less $275 leaves $725. Less 20 per cent of $725, which is $145. Refunded: $580.
On a crypto computer priced at $2,000 with $350 labour: $2,000 less $350 leaves $1,650. Less 20 per cent of $1,650, which is $330. Refunded: $1,320.
No labour deduction applies, because there is no configuration work in these.
This is the part most returns policies do not mention, and on our products it matters more than the money.
Any device that comes back to us is wiped before it is looked at, tested, or resold. We do not browse a returned device, we do not recover files from it, and we do not keep an image of it.
If you are returning a device you have used, wipe it yourself first as well. We will still wipe it, but the safest data is the data that never arrives here.
If you have used a device for cryptocurrency, move your funds and confirm you hold your recovery information before you send anything back. We do not hold your keys, we cannot recover them, and once a device is wiped nothing on it can be retrieved by us or by you.
None of these limit your rights under section 1.
Email [email protected] with your order number and tell us which of the two sections above applies. We will reply with a return address and next steps. We handle returns by email only.
Tell us, and we will look at it again. If we still disagree, you can contact the ACCC at accc.gov.au, or your state consumer affairs body. In Queensland that is the Office of Fair Trading.
Freedomtech, ABN 55 892 709 793, 9 Blue Hill Ct, Nerang QLD 4211. FreedomTech, The Privacy Experts, freedomtech.com.au.